Questions?
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FAQ
Questions and answers
How do I obtain and manage my PO Box™?
Search for your part by make, model, year, or part number, add it to your cart, and check out. You can create an account to track orders, save your vehicle details, and reorder parts quickly. If you’re unsure which part fits your car, contact our team and we’ll help you find the right one.
What options exist for late, lost, or no delivery?
Search for your part by make, model, year, or part number, add it to your cart, and check out. You can create an account to track orders, save your vehicle details, and reorder parts quickly. If you’re unsure which part fits your car, contact our team and we’ll help you find the right one.
Change of address - the basics
Contact us with your order number and we’ll track your shipment right away. If your order is late, we’ll follow up with the carrier for you. If it’s lost or never arrives, we’ll file a claim and send a replacement or issue a refund. You can reach us at info@theauto.parts or +1 (631) 456-4845.
What is priority mail express?
If your order hasn’t shipped yet, we can update your delivery address. Call or email us as soon as possible with your order number and the new address. Once an order has shipped, the address can’t be changed, but we’ll help you arrange a redirect or in-store pickup where possible.
How do I know my mailpiece was delivered?
Priority Mail Express is our fastest shipping option, for when you need a part urgently. Your order is prioritized and shipped for quick delivery straight to your door. You can choose it at checkout, where the delivery time and price are shown before you pay.
How to calculate my package delivery price?
Shipping cost depends on the size and weight of your parts, your delivery address, and the shipping speed you choose. The exact price is shown at checkout before you pay. In-store pickup at 173 Buffalo Ave, Lindenhurst, NY 11757 is always free.
Order Placed
Browse our catalog and place your order online or in-store. Just pick the exact parts your vehicle needs.
Order Verified
Our team checks stock and confirms the part fits your vehicle’s make, model, and year before we process your order.
Packing
Every part is carefully packed and inspected so it reaches you in perfect condition.
Quality Check
We do a final check to make sure you get the right parts and the right quantities before dispatch.
Shipment
Your order is shipped to your address or held ready for in-store pickup, whichever you choose.
Delivery
Your parts arrive at your doorstep, or you can pick them up in-store. It’s fast and hassle-free.